Refund & Returns Policy

Refund & Returns Policy

Last updated: 23 October 2026

1. Overview

At HX Media, we aim to provide reliable digital products and professional services. This policy explains how cancellations, refunds and returns are handled for purchases made through https://hassamx.com.

Our products and services may include WordPress plugins, software licences, website design and development, hosting, domain services, eCommerce solutions, CRM systems, digital design and video editing.

The applicable refund arrangements depend on the type of purchase, the terms presented at checkout and your rights under applicable UK law.

Nothing in this policy affects your statutory consumer rights.

2. Digital Products and Software

Digital products may include WordPress plugins, software downloads, licence keys and other downloadable materials.

If you purchase a digital product and it is faulty, not as described or does not meet the applicable legal requirements, you may be entitled to a repair, replacement, refund or another remedy under consumer law.

For eligible digital content, statutory remedies may include repair or replacement and, where the law requires, a price reduction or refund.

Change of mind

For digital content supplied online, such as an immediately downloadable plugin, the normal 14-day cancellation right may not apply if you expressly consented to immediate supply and acknowledged that you would lose that cancellation right, where the legal requirements for this exception are satisfied.

If those requirements have not been met, your statutory cancellation rights may still apply.

Please review the cancellation information shown at checkout before completing your purchase.

3. Software Licences and Renewals

Some HX Media products require a software licence to access premium features, updates or support.

Licence purchases and renewals are subject to the applicable product terms and the information presented at checkout.

If you cancel an eligible purchase within a statutory cancellation period, any refund will be assessed under the applicable cancellation rules.

Where a licence has been activated or used, this does not automatically remove your statutory rights. Any deduction, restriction or exception must have a valid legal basis.

If a licence renewal is processed, contact us promptly if you believe the renewal was unauthorised, duplicated or charged incorrectly.

4. Website Design and Development Services

Website design, custom plugin development and other bespoke services are delivered according to the agreed project scope, quotation and payment terms.

If you change your mind after placing an order, your cancellation rights will depend on the contract, the nature of the service and applicable law.

If you ask us to begin work during a statutory cancellation period, we will obtain any required express request or acknowledgement. Where permitted by law, you may be responsible for the proportionate cost of services already performed before cancellation.

If a project does not meet the agreed specification, please contact us so we can investigate and discuss an appropriate remedy.

Additional work or changes outside the agreed scope may incur extra charges where these have been agreed.

5. Hosting, Domains and Email Services

Hosting, domain registration and business email services may involve third-party providers and registration arrangements.

Cancellation, renewal and refund eligibility will depend on the service purchased, the applicable provider terms and statutory rights.

Some third-party costs, including domain registration or completed services, may be non-refundable under the relevant provider’s terms. However, this does not override any refund or cancellation right that applies under law.

Please contact us as soon as possible if you wish to cancel a hosting plan, domain-related service or email subscription.

Cancelling a service may affect your website, email or domain functionality. We recommend arranging any necessary migration or backup before termination.

6. Subscriptions and Recurring Payments

If a product or service includes recurring payments, the renewal frequency, price and cancellation process will be explained at checkout or in the relevant agreement.

You can request cancellation using the method specified for your purchase or by contacting us.

Cancellation will normally prevent future renewals once it takes effect, but it does not automatically refund payments already made.

If you believe you have been charged incorrectly, charged twice or billed after a valid cancellation, contact us so we can investigate.

Any applicable statutory rights remain unaffected.

7. Digital Design, Graphics and Video Editing

Custom digital work may include logos, promotional graphics, product images, branded materials and edited videos.

If you are unhappy with a deliverable, please explain the issue and how it differs from the agreed brief. Where appropriate, we will review the work and discuss a correction or other suitable remedy.

Revisions included in the original project scope will be handled according to the agreed quotation. Requests for additional work or substantial changes may incur further charges if agreed.

Cancellation and refund rights for commissioned services will depend on the contract, the stage of work and applicable law.

8. Faulty or Incorrect Purchases

If you receive the wrong product, encounter a technical fault or believe a service has not been delivered as agreed, contact us with:

  • Your order number or purchase reference.
  • The product or service concerned.
  • A description of the problem.
  • Any relevant screenshots or error messages.

We will review the information and, where appropriate, arrange troubleshooting, correction, replacement or another remedy required by law.

For software issues, we may ask for relevant technical details so we can investigate compatibility or functionality problems.

9. How to Request a Refund

To request a cancellation or refund, contact HX Media using the details below.

Please include your order number, the date of purchase, the product or service involved and the reason for your request.

Contact details

We may request reasonable information to verify the purchase and assess the request.

We aim to respond promptly and will explain the outcome and any applicable next steps.

Where a refund is due, it will normally be returned using the original payment method unless another method is agreed or required by law. Refund processing times may depend on the payment provider.

10. Exclusions and Statutory Rights

We cannot promise that every change-of-mind request will qualify for a refund. However, we will assess each request according to the relevant contract and applicable law.

Nothing in this policy excludes or limits:

  • Statutory cancellation rights that apply to eligible purchases.
  • Rights relating to faulty or misdescribed digital content or services.
  • Consumer remedies that cannot legally be excluded.
  • Any other rights that cannot lawfully be restricted.

If you are purchasing as a business rather than a consumer, different contractual terms may apply, subject to applicable law.

11. Contact Us

If you have any questions about this policy or wish to request a cancellation or refund, please contact:

HX Media
Website: https://hassamx.com
Email: hxmedia@hassamx.com

We will review your request in accordance with the applicable terms and UK consumer protection requirements.